Support
Contact Support
Already have a system? Tell us what is happening and we will take it from there.
Call, or send a request
Call when something is active: no water, a leak, an alarm on the unit, or anything that needs a same-day answer. A phone conversation is the fastest way to work through a live problem.
Send a support request when the matter is not urgent: a scheduled filter change, a documentation request, a warranty question, or something you would rather explain in writing. We respond to written requests in the order they arrive.
What speeds up a response
- The system model or serial number, usually on a label on the unit
- The approximate installation date and who installed it
- A clear description of what changed and when
- A photo of the unit, label, or anything unusual, if you can take one
- Your address or property, so we know what water source and setup applies
- The best number or email to reach you back on
Not sure which system you have?
Use System Finder to match your household or property to the right configuration, or send us a photo of the unit and we will identify it.
- Need filters, not a service visit
- Order replacement filters
- New system, first-time setup
- Book a consultation
- General questions before contacting us
- Read the FAQs
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